Symmetry Practice
SymmetryVA + PracticeHI - an Avidity Health Care Solutions, Inc. platform
Your practice, end to end.
From claims to concierge.
Symmetry Practice runs the operations around a practice end to end - intake, scheduling, records, and follow-up handled by seasoned operations people as part of your team. Underneath sits PracticeHI, the Azure-native practice platform from Avidity Health Care Solutions, Inc., grown out of thirty years of payor-side claim operations and now pointed at the practice itself, concierge and direct-pay care included. Service comes first; the platform exists to support it. Use Symmetry's FHIR-compliant EMR, or integrate the one you already have - either way, Symmetry connects the systems around it and applies AI thoughtfully, where and when it earns its place, never as a bolt-on.
Book a Discovery CallFrom the payor side to the patient side
Avidity Health Care Solutions, Inc. is an operations firm before it is a technology company: thirty years of mailroom and claim operations, data processing, SOP and protocol development, and process reengineering for health plans and managed care organizations - with X12 claim transaction processing among the disciplines mastered along the way. Their method has always been the same: reengineer the process first, then leverage technology into process improvement and workflow automation. PracticeHI turns that method around to face the practice, end to end - and extends it to concierge and direct-pay care, where the relationship stands where the claims cycle used to.
Symmetry is the same species of company on the practice's side of the glass: a services and back-office partner - intake handled, phones answered, schedules kept, records routed, digests delivered - with a platform underneath doing the automation. Together they cover a practice end to end: PracticeHI as the clinical and financial system, Symmetry as the back office that runs around it.
Dedicated service comes first - the hub platform exists to support it. Symmetry's hub was built running real back offices.
What the partnership delivers
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End to end
Insurance-based or self-pay
PracticeHI covers the practice end to end: direct scheduling, streamlined intake, encounter-to-payment in one motion, and self-pay coverage treated as a first-class flow rather than an exception. It is built on claim rails that already work, so a practice can run either model - or both at once, which is what most of them actually do.
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Your EMR or ours
Use Symmetry's FHIR-compliant EMR, or integrate your existing one
Adopt PracticeHI - Symmetry's FHIR R4-compliant EMR - or keep the system you already run. Practices on IntakeQ and other systems connect as they are, with Symmetry integrating the systems around the EMR and adding the operations layer on top. The choice is yours, and it is never a prerequisite.
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Thoughtful AI
AI where and when it's needed - not everywhere
Per-section dictation and an ambient scribe draft the SOAP note; drafts merge through the EMR's own bridge and never overwrite clinician text. Signed notes lock - enforced in the database itself. AI reads intake documents, answers phones with mandatory disclosure, and stays out of everything it hasn't earned.
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Interoperability
Azure-native, FHIR R4
PracticeHI is built on Azure-native infrastructure with full FHIR R4 interoperability - modern rails for the data a practice will inevitably need to exchange, and real-time KPIs across revenue, productivity, scheduling, and AR.
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HIPAA
Compliance on both sides of the glass
Every disclosure is audited twice: PracticeHI logs chart access in its own audit tables before a byte moves, and Symmetry writes its own tamper-evident access trail - who looked, at whose record, from which surface - with per-patient accounting of disclosures.
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The journey
The whole journey on one board
Lead, intake, scheduling, visit, payment - one pipeline where the EMR's own events advance the cards. Staff see what needs a human; the machine handles what doesn't.
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Operations
Process discipline, then technology
Behind the platform sits thirty years of claim operations, data processing, SOP and protocol development, and process reengineering (Claimstat MCIS, X12 transaction processing included). A concierge practice that keeps one foot in insurance - or grows back into it - is standing on rails that already exist.
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Virtual back office
Operations expertise, not just software
Symmetry runs a virtual back office staffed by people who have done this work for years - intake worked, phones and faxes handled, schedules kept, records routed, follow-ups tracked. That expertise is the service; the platform exists to support it. Automation handles what a good back office repeats, and our people handle what a good back office judges.
The connected stack
- PracticeHI EMR · practicehi.com
- Claimstat MCIS managed-care systems
- Avidity AI scribe & automation
- Symmetry operations hub
The partnership, in more detail
Bring your EMR - or take ours.
Either way, the operations layer is the same. A discovery call is the fastest way to see what Symmetry Practice would run around your practice.